What is the duration of the residence permit? |
The issuance period of the Alien Residence Permit is a leap year, so you must apply for an extension every year; the issuance of the Residence Permit in Taiwan is three years. |
Cannot activate Sim Card (No Service Alert) |
Provide your Name, School, Application Item, Card Number, Customer Services will check it and let you know as soon as possible |
Can make a call but cannot access the Internet |
A Resolve method: 1. Try to restart 2. Disable Roaming Services 3. For Dual SIM Smart Phone, please insert the one SIM card in card tray 1 first, Next, restart your phone 4. Ensure your Data Options shows "Internet" |
The free call charge from the package cannot be dialed out, it showed there is an insufficient amount |
Taiwan Star: Call International No. 18866002-Country Code- Area Code- Code-curing Number/18866002-Country Code-Phone Number As FarEasTone/Taiwan Mobile’s operating system is updating, the set up will be completed within 1 to 3 days. If you still face any problem, do not hesitate to provide your Name, School, Application Item, Phone Number on the card, Customer Services will check it and let you know as soon as possible |
Received message that showed it has quota limits |
The operating system is updating, the adjustment will be completed within 1 to 2 months. All the package plans that we launched are unlimited data and no speed reduction. Please feel free to use If you still face any problem, do not hesitate to provide your Name, School, Application Item, Phone Number on the card, Customer Services will check it and let you know as soon as possible |
3G Network cannot access to the 4G network |
Check if your phone is 4G enabled then restart. If you still face any problem, do not hesitate to provide your Name, School, Application Item, Phone Number on the card, Customer Services will check it and let you know as soon as possible Remarks: OPPO R9, VIVO V3 did not support Taiwan Star model, please choose FarEasTone/Taiwan Mobile Plan |
How can I recharge my prepaid mobile phone, how long does a payment take to process? |
Provide your Phone Number, after making payment via bank transfer, please kindly send a screenshot of your payment transaction, it will be completed within the same day, you may experience delays from the usual processing schedule because of holidays or public holidays Remarks: The recharge has a base fee of TWD 300, you can offer a free TWD 50 after recharge the basic fee for a special event. If you have entered an incorrect phone number, errant payments can't simply be reversed |
What is the voice call rates? |
Enjoy the voice call with rates of 7-10TWD /mins; International calls cost 16-20TWD/minutes |
Can parents join the short-term exchange students with their child? |
If a student is coming with their parents, they may get a guarantor that can instead send the Travel Authorization Documents directly to the Ministry of the Interior Immigration Agency Republic of China (Taiwan). Normally, school authorities won't send an invitation to parents or acts as a guarantee for short-term exchange programme **Regulations of people from China Governing Visiting, Deferred Care https://www.immigration.gov.tw/ct_cert.asp?xItem=1088653&ctNode=32595&mp=1 |
As an exchange student can I apply for a Student Work Permit, work or intern? |
Students who are over 12 years old and have a valid student status recognized by the Ministry of Education |
Scope of EasyCard Use |
EasyCard is an electronic transportation ticket system that can use at Taipei Metro, buses, parking lot, designated stores etc |
How to top up EasyCard |
The information centre of each station at the Taipei Metro and Taoyuan Metro |
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